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IBM/Lenovo ThinkPad BIOS Supervisor Password Removal & Reset Service

June 29, 2014

What is ThinkPad BIOS Supervisor password?

A supervisor password protects system information and configuration stored in a ThinkPad’s BIOS. The user must enter the supervisor password in order to get access to ThinkPad BIOS Setup Utility to change system settings. Lenovo said if the supervisor password is forgotten there is no way to remove or reset it. But I can help. ūüôā

How does the service work?

Send or bring in your ThinkPad (without AC, battery, hard drive) to my address in London. I will remove or reset the BIOS supervisor password and send it back to you. If the laptop has power-on password too, it will be removed or reset at the same time. For more information, please send email to:

Which ThinkPad model can you do the supervisor password removal & reset service?

It is a very long list, including but not limited to,

  • ThinkPad X60, X61, X200, X201, X220, X230
  • ThinkPad X60s, X61s, X200s, X201s
  • ThinkPad X60 Tablet, X61 Tablet, X200 Tablet, X201 Tablet, X220 Tablet, X230 Tablet
  • ThinkPad X300, X301, X1
  • ThinkPad T60, T61, T400, T410, T420, T430
  • ThinkPad T400s, T410s, T420s, T430s
  • ThinkPad T500, T510, T520, T530
  • ThinkPad T60p, T61p, W500, W510, W520, W530
  • ThinkPad R400, R500

I will not list them all here. You can send me the model of yours if in doubt.

Are you going to replace any parts of my laptop?

No. Everything inside your ThinkPad will be in its original state except the forgotten BIOS supervisor and power-on passwords, which will no longer exist.

How long does it take?

Normally I can do it in one day and return your ThinkPad on next working day. However, if I am busy or it is a difficult case, it may take up to 2 days.

What else can you do?

First, I can give your ThinkPad an inside out cleaning.

Second, I¬†can rebuild crashed or lost ThinkPad Rescue and Recovery partition with OS¬†(32bit XP, 32bit Vista, 32bit or 64-bit Win7) that matches your ThinkPad’s original Windows license. Please note all data will be wiped during this process, so back up your own data before sending the laptop! You need to send the hard drive with the laptop for this service.

Third, if you see the following¬†notice¬†every time you enter BIOS, it means your ThinkPad¬†has Computrace turned on. While Computrace can help protect your ThinkPad (click here for more information), it is completely useless after the protection subscription with Absolute expires. Then it can become annoying as your ThinkPad is still constantly monitored by a couple of remote control processes (rpcnet.exe, rpcnetp.exe) —¬†think about spywares and viruses that open a backdoor in your laptop . You cannot get rid of these processes by deleting the exe files¬†as BIOS will reload them every time you restart the machine. Flashing BIOS will not solve the problem either.¬†Again I can help.¬†However, please note that¬†I will not do it for a ThinkPad with active subscription unless you can supply a copy of “proof of purchase or ownership“, like a receipt.

These additional services take extra time and effort, so there will be a little fee. Contact me if you have any questions or want to discuss return postage options.


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